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Terms of Service

Welcome to Wizzark ("we," "our," "us"). These Terms of Service ("Terms") govern your access and use of our website, services, and solutions ("Services"). By using our Services, you agree to these Terms.

Effective Date: December 15, 2024

1. Who We Are

Wizzark provides AI automation solutions, including lead capture and CRM integration, customer support automation, appointment scheduling, and website design & optimisation.

2. Eligibility

You must:

  • Be at least 18 years old (or of legal age in your jurisdiction).
  • Have the authority to enter into contracts if acting on behalf of a business.

3. Our Services

  • Services are described on our website and in service agreements.
  • We may update, improve, or modify Services at any time.
  • Some Services may require a written contract in addition to these Terms.

4. Your Responsibilities

When using our Services, you agree to:

  • Provide accurate and complete information.
  • Use our Services only for lawful purposes.
  • Not misuse, copy, or attempt to reverse-engineer our technology.
  • Ensure that any personal data you share with us complies with UK/EU data protection laws (UK GDPR, EU GDPR).

5. Fees & Payment

  • Pricing will be set out in your order, proposal, or contract.
  • Payments are due as agreed (subscription, retainer, or project-based).
  • Late payments may result in suspension of Services until resolved.

6. Intellectual Property

  • All intellectual property in our Services, software, designs, and content remains the property of Wizzark or our licensors.
  • You receive a limited, non-exclusive license to use our Services for your business.
  • You may not copy, resell, or redistribute our Services without permission.

7. Data & Privacy

  • We process personal data in accordance with our Privacy Policy and Cookies Policy.
  • You are responsible for ensuring any data you provide is lawful and accurate.
  • Where applicable, you must inform your own customers about data processing under GDPR.

8. Confidentiality

Both parties agree to keep confidential information secure and not disclose it to third parties, except as required by law.

9. Disclaimers & Limitations

  • Our Services are provided "as is" and "as available."
  • We make reasonable efforts to maintain uptime but cannot guarantee uninterrupted access.

To the fullest extent permitted by law, we are not liable for:

  • Loss of profits, revenue, or data
  • Indirect, incidental, or consequential damages

Our total liability is limited to the amount paid by you for the Services in the 12 months prior to the claim.

10. Termination

  • You may stop using our Services at any time.
  • We may suspend or terminate access if you breach these Terms, fail to pay, or misuse our Services.
  • Upon termination, any licenses granted end immediately.

11. Governing Law & Jurisdiction

  • These Terms are governed by the laws of England & Wales.
  • Any disputes will be subject to the exclusive jurisdiction of the courts of England & Wales.
  • If you are an EU consumer, you may also rely on local consumer protection laws.

12. Changes to Terms

We may update these Terms from time to time. Any material changes will be posted on this page with an updated date. Continued use of our Services after changes means acceptance of the new Terms.

13. Contact Us

For questions about these Terms, please contact:

Wizzark

Email: contact@wizzark.com